Subscription Model
Ontra is a SaaS service billed as a periodic workspace subscription. Plan scope, price, and billing period are shown on the order or pricing page.
Cancellation
You may cancel at any time from the panel or via destek@ontra.tr / our support channels.
- Cancellation takes effect at the end of the current billing period
- You may keep using the current plan features until the period ends
- Auto-renewal stops after cancellation; no charge is taken for a new period
Refunds
Because this is a digital subscription, there is no partial / mid-period refund unless agreed in writing or covered by the exceptions below.
- Duplicate charges or billing errors caused by a technical fault — we correct or refund
- If the Service cannot be provided in a sustained, material way due to Ontra — we may grant a partial refund or an extension after review
- Enterprise agreements follow their own refund / cancellation clauses
Plan Changes
Upgrades may be billed pro rata for the remaining term. Downgrades usually take effect in the next billing period; unused difference is not refunded mid-period.
Trials and Promotions
No charge is taken during the free trial (14 days) or stated promotions. If you do not move to a paid plan when the trial ends, you are not billed automatically; campaign terms are announced separately.
How to Apply
Send cancellation or refund requests from the panel or to destek@ontra.tr with your account / invoice details. Requests are reviewed within a reasonable time; approved refunds go back to your payment method or bank (bank timelines may vary).